faqs
Our nurses provide tailored nursing care to meet individual health needs, including 24-hour nursing care after hospital discharge, care coordination, injections, medication management, G-Tube feeding, wound care, and more.
Our caregivers offer a range of services including personal care, health monitoring, homemaking, transportation assistance, and social support. This encompasses mobility assistance, medication reminders, fall prevention, exercise assistance, and more.
Yes! Our company is insured and requires all employees to go through an exhaustive vetting process. Each caregiver is processed through Guardian, California Dept. of Social Services' new platform that checks against FBI, DOJ, and CA databases for criminal history. We also receive immediate notice of any new activity for each employee. We hire the best private duty nurses and caregivers in the workforce, often with decades of experience, with specialties in dementia care, hospice, and incontinence care. Our caregivers are all CPR/First Aid certified, and registered in the CA Home Care Aide Registry.
Our matching process considers the specific needs and preferences of each client. We carefully assess caregiver qualifications and skills to ensure compatibility with the client's requirements and preferences.
To initiate our services, simply contact us through our website or give us a call. We'll schedule a consultation to understand your needs, develop a personalized care plan, and match you with the most suitable caregiver or nurse.
We prioritize open communication. Regular check-ins with caregivers, nurses, and our clients are encouraged. Additionally, we have a structured feedback system to address any concerns and continuously improve our services.
Safety is our top priority. Our caregivers undergo thorough background checks, receive comprehensive training, and follow strict protocols for fall prevention, medication management, and health monitoring. We also have 24-hour nursing supervision for additional support.
We've partnered with CareAcademy, a cutting-edge CE provider, that provides both initial and annual training for our caregivers. Notable companies that also use CareAcademy are Kaiser Permanente and the AARP Foundation. Our employees are trained in COVID-19 Precautions, Safety and Fall Prevention, Working with an Aging Population, and Infection Control alongside state-mandated courses such as Sexual Harassment and Emergency Preparedness.
Yes, our private duty nurses and caregivers provide transportation assistance for medical appointments, errands, and outings. We aim to make the process convenient for our clients, ensuring they reach their destinations comfortably and on time.
Absolutely. We are required by the California Department of Social Services, Internet Privacy Law, and U.S. Federal Law to maintain the highest level of HIPAA Protection for our clients. Our software is the only technology to receive HITRUST CSF certification, which is an independent third-party verification of HIPAA compliance based on compliance of 300 controls in 19 different areas (i.e. password management, access control, and information protection).
Our services are tailored to individual needs, and pricing varies accordingly. We offer transparent pricing structures, and our team can provide a detailed breakdown during the initial consultation. We work within your budget to ensure quality care.
We take pride in our comprehensive approach to private duty nursing and caregiving services. Our team is dedicated to providing personalized care, emphasizing safety, communication, and a wide range of services to enhance the well-being of our clients in Orange and Los Angeles Counties.